Privacy Policy Statement for Thomas Peer Solutions Pty. Ltd.
Privacy, Trust & Information Security
At Thomas Peer Solutions, information protection is not an afterthought — it is embedded into how we design, deliver, and support technology solutions.
As a certified ISO/IEC 27001:2022 organisation, we operate a structured Information Security Management System (ISMS) that governs how we manage risk, protect data, and respond to incidents.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who This Policy Applies To
- Visitors to our website
- Clients and prospective clients
- Suppliers and technology partners
- Event participants
- Individuals who contact or engage with us
Information We Collect
Business & Contact Information
- Full name
- Business email address
- Phone number
- Company name
- Job title
- Business address
Service & Engagement Information
- Contractual details
- Support requests and service tickets
- Project documentation
- Client communications
Website & Technical Data
- IP address
- Device and browser information
- Usage data and analytics
- Cookies and session data
Where required for service delivery, we may process client system-related information strictly under contractual obligations. We do not collect personal information unnecessarily.
How We Collect Information
- Directly from you via forms, email, phone, or meetings
- During onboarding and service engagement
- Through events or marketing registrations
- Automatically via website technologies such as cookies
Why We Collect Personal Information
- Deliver IT infrastructure, cloud, networking and cybersecurity services
- Provide managed services and technical support
- Respond to enquiries and proposals
- Manage contracts and service agreements
- Improve service delivery and customer experience
- Conduct lawful marketing communications
- Meet regulatory and contractual obligations
- Detect and respond to cybersecurity threats
We do not sell or commercially disclose personal information.
Information Security Framework
Thomas Peer Solutions maintains a certified ISMS aligned to ISO/IEC 27001:2022, including:
- Risk-based security assessment and treatment
- Role-based access controls
- Multi-factor authentication
- Continuous monitoring and incident response
- Supplier and third-party security assessments
- Secure change management
- Internal audit and executive review
While robust controls are in place, no system can be guaranteed completely secure.
Disclosure of Personal Information
Information may be disclosed to authorised employees, contractors, service providers, professional advisers, and government authorities where required by law. Some providers may operate outside Australia; appropriate safeguards are applied.
Data Retention & Secure Disposal
Personal information is retained only as long as necessary to meet legal, contractual, and operational requirements. Data is securely destroyed or de-identified when no longer required.
Cookies & Website Technologies
We use cookies and analytics tools to improve performance, understand engagement, and enhance user experience. Cookie preferences can be managed through browser settings.
Access, Correction & Complaints
You may request access to or correction of your personal information. If you believe your privacy rights have been breached, please contact us. Unresolved complaints may be escalated to the Office of the Australian Information Commissioner (OAIC).
Contact Us
Thomas Peer Solutions Pty Ltd
2/5 Enterprise Drive, Rowville VIC 3178
Phone: 1300 006 787
Email: info@thomaspeer.com.au
